Question: I enrolled a family today and the email verification went to her and she replied that the link is broken. What can we do?
Answer: Typically what happens, is the guardian double clicks the link. The first click verifies the email, but the second click "breaks" the link (since they have already been verified). If you look at their guardian data page, you will see the "envelope" icon next to their email, which means they have been verified and you can send email to them.
Email Verification link broken
